Terms of Use and Conditions

 

Terms Used in this Document:

  • The terms “appointment” and “session” are used interchangeably throughout this document.

  • The terms “client”, “user”, and “you” are used interchangeably to designate the person viewing this website (janeaswander.com) and/or choosing to purchase products or services.

  • Janéa Swander is the sole owner of Connection Therapy Services, LLC and all business related services (such as but not limited to Quantum Alchemy, Jikiden Reiki®, Mental Health Services, workshops, classes, blogs, videos, and mentorships) are made through Connection Therapy Services, LLC. Therefore, Janéa Swander’s name and the name of her business, Connection Therapy Services, LLC, are at times used interchangeably in this document.

Payment for Services:

  • All payments for all services with Janéa Swander, are to be paid in full at the time of scheduling the appointment. The appointment is not complete until the payment has been received.

  • Payments for Quantum Alchemy and Jikiden Reiki® are processed through PayPal or Stripe (client’s choice) and no financial information is retained by Janéa Swander or Connection Therapy Services, LLC.

  • Payments for Mental Health Services/Trauma Counseling are made after the end of the therapy session through Stripe and are entered into Stripe by Janéa Swander or Connection Therapy Services, LLC. A Credit Card Authorization form is required for mental health/therapy clients and the credit card information is stored in the Stripe Vault and on Power Diary.

  • All costs are in USD and exchange rates are not provided at this time. You will need to check the exchange rate for your country before scheduling the appointment.

  • If you have a coupon or discount code, then it must be redeemed at the time of purchasing your appointment in Acuity Scheduling. There will not be refunds given after the appointment has been made.

Cancellation & Rescheduling Policy:

  • There are NO REFUNDS for any services with Janéa Swander or Connection Therapy Services, LLC once the payment is made. Nor will refunds be given after a session has taken place.

  • Janéa Swander and Connection Therapy Services, LLC cannot guarantee any particular outcome or experience you may or may not have during or following a session.

  • If you need to reschedule your appointment to a later date, you may do so through the website at least 48 hours prior to your appointment.

  • No show appointments will be cancelled by Janéa Swander or Connection Therapy Services, LLC and/or staff and there will be no refunds given for no show appointments.

  • In the event that Janéa Swander needs to reschedule an appointment due to an extenuating circumstance such as illness or emergency, then you as the client will be contacted by Janéa Swander, Connection Therapy Services, LLC, and/or staff with rescheduling options as soon as possible. No refunds are provided for the rescheduling of appointments.

Scheduling Appointment Times:

  • Janéa Swander and Connection Therapy Services, LLC operates on Eastern Standard Time (EST).

  • It is your responsibility to ensure that you are selecting your time zone in Acuity Scheduling.

In-Person and Online Sessions:

  • Janéa Swander is NOT conducting in-person sessions at this time.

  • All services provided by Janéa Swander and/or Connection Therapy Services, LLC are conducted online or energetically from a distance as is the case with Jikiden Reiki®.

  • Online Sessions for Quantum Alchemy are conducted through Zoom. You are responsible for downloading, running and testing all software required for your sessions with Janéa Swander. Zoom is free to download and use. You will need a reliable Internet connection for the appointment. No refunds will be not be given based upon software or internet/technical failure on your end. Your appointment confirmation email will contain all needed information about what to do next.

  • Online Sessions for Mental Health Services are conducted on the Power Diary platform which is a HIPPA compliant telemental health platform. You will need a reliable Internet connection for the appointment. You do not need to download software and an email with a link for the appointment will be sent after the appointment is made. It is your responsibility to ensure that you have entered a correct email address.

  • It is your responsibility to be on time for your appointment. If you are late (regardless of the reason), Janéa Swander will not be able to extend your appointment time. For this reason, it is encouraged that you test your equipment (computer, iPad, phone, Zoom software) before your appointment to ensure that everything is working and there will not be technical delays.

  • In the event of technical difficulties on the end of Janéa Swander or Connection Therapy Services, LLC, then Janéa Swander or Connection Therapy Services, LLC will arrange to reschedule your session for another day and time that works for you.

  • Sessions are scheduled close together; therefore, it will not be likely to add time to your session after it has been schedule. It is your responsibility to check that you are selecting the appointment type that will give you the time you need. If you are late to the session, your appointment time cannot be extended.

  • Janéa Swander and Connection Therapy Services, LLC does not offer recordings of Zoom sessions at this time. Janéa Swander will enable recording on your end of Zoom in order for you to be able to review your session at a later time. If you want to record your session, you will need to use a computer that has enough memory to store the session.

Disclaimers:

Mental Health Services

  • Janéa Swander, MA, LCSW is a licensed mental health provider in the Commonwealth of Virginia, U.S.A. Janéa Swander’s mental health services are the only services offered for the purpose of mental health diagnosis and treatment.

Non-Mental Health Services

  • Non-Mental Health Services includes but is not limited to: Quantum Alchemy, Jikiden Reiki®, workshops, classes, mentorship, linked material or websites, or other products and services.

  • Non-mental health services are presented for informational purposes only and are not a substitute for medical advice, diagnosis, treatment, or prescribing.

Additional Disclaimers:

  • No services offered (such as but not limited to: Quantum Alchemy, Jikiden Reiki®, workshops, classes), informational and/or blog content, video content, products, programs, mentorships, sessions, program materials, or linked material should be considered to be a promise of benefits, claim of cure, legal warranty, or guarantee of results to be achieved.

  • It is important for you to never disregard medical advice or delay in seeking medical treatment because of something you have heard or read in services offered (such as but not limited to: Quantum Alchemy, Jikiden Reiki®, workshops, classes), informational and/or blog content, video content, products, programs, mentorships, sessions, program materials, or linked material.

  • Do not stop taking any medications without speaking to your physician, nurse practitioner, physician assistant, mental health provider or other healthcare professional. If you have or suspect that you have a medical or mental health issue, contact your own health care provider promptly. Janéa Swander is not providing physical health care, medical or nutrition therapy services or attempting to diagnose, treat, prevent, or cure in any manner whatsoever any physical ailment, disease or condition. Janéa Swander provides mental health treatment to clients working with her in the Commonwealth of Virginia specifically for mental health treatment along with Jikiden Reiki® and Quantum Alchemy for the purposes of energy work and regression to connect with inner guidance. Janéa Swander is not giving medical or psychological advice to clients not being seen by her for mental health therapy services. Janéa Swander is not giving religious advice whatsoever.

  • The United States Food and Drug Administration has not evaluated any statement, claim, or representation made in or accessible from services offered (such as but not limited to: Quantum Alchemy, Jikiden Reiki®, workshops, classes), informational and/or blog content, video content, products, programs, mentorships, sessions, program materials, or linked material. The content of services offered (such as but not limited to: Quantum Alchemy, Jikiden Reiki®, workshops, classes), informational and/or blog content, video content, products, programs, mentorships, sessions, program materials, or linked material does not necessarily reflect the opinions of Janéa Swander nor Connection Therapy Services, LLC or the principal author and is not guaranteed to be correct, complete, or up-to-date.

  • Services offered (such as but not limited to: Quantum Alchemy, Jikiden Reiki®, workshops, classes), informational and/or blog content, video content, products, programs, mentorships, sessions, program materials, or linked material, may contain links to other resources on the Internet. These links are provided as citations and aids to help you identify and locate other Internet resources that may be of interest, and are not intended to state or imply that Janéa Swander nor Connection Therapy Services, LLC or the principal author recommends, endorses, supports, sponsors, or is in any way affiliated or associated with any person or entity associated with the linked material, or is legally authorized to use any trade name, registered trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the linked material.

Acknowledgment:

  • You have read this document in full and fully understand this agreement, and understand that by booking any session, service, or product including but not limited to Quantum Alchemy, Jikiden® Reiki, mental health services, workshops, and classes with Janéa Swander or Connection Therapy Services, LLC represents signing, accepting and agreeing to all the conditions stated within this document and includes a release of all possible liability of Janéa Swander or Connection Therapy Services, LLC.

Modification:

  • Janéa Swander and janeaswander.com reserves the right to make changes to the janeaswander.com website, posted policies and these Terms of Use and Conditions at any time without notice. These Terms of Use and Conditions were last revised on September 14, 2022.

Copyright:

  • Content included on this site is the property of Janéa Swander and Connection Therapy Services, LLC and protected by United States and international copyright laws. © Janéa Swander. All Rights Reserved.

  • Photographs on www.janeaswander.com come from any of the three following sources: Janéa Swander’s personal collection, Unsplash, and headshots by OddMoxie.